Refund policy

Return & Refund Policy

Effective Date: July 8, 2026

At HappyCharge, we want you to be satisfied with your purchase. If you’re not completely happy with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories and components that came with the product.
  • Be accompanied by proof of purchase or your order number.

Items that show signs of misuse, accidental damage, or unauthorized modifications are not eligible for a return.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance or final sale items (if applicable)
  • Products damaged through misuse or improper installation

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product and its packaging

We will work with you to resolve the issue as quickly as possible.

Exchanges

We currently replace items only if they are defective, damaged, or you received the wrong product.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product
  • Shipping damage
  • An incorrect item sent by HappyCharge

We recommend using a trackable shipping service for all returns. We cannot guarantee that we will receive your returned item.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

HappyCharge

Email: HappyChargeShop@gmail.com

We appreciate your business and are committed to providing excellent customer service.